Account deletion

How to delete it

Deletion happens inside the app, in three steps:

• Open Profile from the bottom bar.
• Scroll to the bottom and tap Delete account.
• Confirm in the dialog that appears.

No need to write to us, no form, no reason required. Deletion starts immediately. If you connected Apple and delete from your iPhone, we first ask you to confirm with Apple: it lets us ask Apple to revoke Fennec Hint's authorisation. If you choose not to, or Apple does not respond, deletion goes ahead anyway, and you can remove Fennec Hint in your Apple ID settings.

What gets deleted

Everything belonging to your account, in a single operation:

• the account itself: username, name, email and password hash;
• your profile, your profile picture and the consent that came with it;
• your whole wardrobe — clothing, accessories, gear — and every photo you had uploaded;
• your training log with its links to gear, the city you had entered and the plans you had saved with their checklists;
• your links to Google or Apple, if you had any;
• the Club posts you had published and the join requests you had sent, including the requests others had sent to your posts;
• your blocks, the recommendation cache, usage counters, the plan recorded on your account, the records of advertising rewards, the devices linked for notifications, recovery codes and the declarations made at sign-up.

Photos are removed from storage before the database is touched: if a file could not be deleted, the operation stops rather than leaving any behind.

If you have a Premium subscription

Deleting your Fennec Hint account does not cancel an active Premium subscription. You bought the subscription on Apple's App Store or on Google Play, and that is where it is managed.

If you do not want further renewals, cancel it in the settings of the store you bought it from, before or after deleting your account: until you cancel it, the store may keep renewing and charging it under its own terms.

What remains, and why

Some things survive deletion, and it is right that you know beforehand:

• The reports you had submitted, for at most 24 months. They stay in anonymised form: the link to you is removed, and whoever reads them does not know who made them. They exist for whoever has to decide whether content breaks the rules — a report that vanishes along with the person who made it leaves no evidence exactly when it is needed.
• Reports about you or your content, for at most 24 months. If someone had reported one of your messages, a copy of it remains with your username and the reported text, for the same reason.
• Some technical operating records: how many requests the service handled, with what outcome and how long they took. They contain no username, no email and no other identifier, and cannot be linked back to you.
• For roughly a day, the hashes used to limit sign-in attempts: they do not contain the text you typed.
• The emails we had sent you (address confirmation, password recovery): Resend, which sends them, keeps data about them according to its own rules; copies of those sent before the switch to Resend remain in the Gmail mailbox they were sent from, and we do not delete them automatically.
• What outside providers keep on their own account. In particular RevenueCat and the store keep your purchase history under their own rules: deletion removes the link to your Fennec Hint account, but we do not ask RevenueCat to erase it. The technical logs of infrastructure providers — for example with the IP address of requests — also follow their own rules.

If you never confirmed your email address

An account registered from the app and never confirmed cannot be used, and is deleted automatically 7 days after sign-up, together with the declarations you made. Requesting a new code does not move that deadline. You do not need to do anything: after that, the username and email become available again.

It cannot be undone

Once complete, deletion cannot be reversed. There is no bin, no cooling-off period, and we cannot restore anything: the data is gone.

If you want to come back later, you will create a new account and start from an empty wardrobe.

If you cannot get into the app

If you have forgotten your password, the app is still the fastest route: from the sign-in screen, Forgot password sends a code to the address you registered with, and from there you can get back in and delete the account yourself.

If you genuinely cannot get back in, write to us at support@fennechint.com and we will help.

We do not delete an account simply because someone asks us to by email. We will first need to establish, reasonably, that the account is really yours: without that check, anyone who knew your address could make someone else's data disappear.