Support
Fennec Hint is built by a single person. When you reach out, you get a direct reply from that exact person. Zero call centers, zero chatbots.
Report a technical issue
Tell us what is happening, your phone model, and what action you were taking. One extra detail cuts down on waiting times.
Delete your account
Handle everything yourself directly inside the app: Profile > Delete Account. This action is permanent and removes all data instantly, including photos. If you run into issues, we are here.
Reports and blocks
Manage everything with a single tap using the report button inside the Club. Blocking a user is immediate, autonomous, and requires no action from us.
Frequently asked questions
What is Fennec Hint?
The smart wardrobe engineered specifically for athletes. You register your clothes and equipment; Fennec matches your digital wardrobe with your chosen sport and live weather forecasts, telling you exactly what to wear and what to pack.
Which sport disciplines does it support?
Sixty-one sports are fully supported: from running to climbing, swimming to ski touring, padel to hiking. Simply select your active discipline before every outing.
How does AI photo recognition work?
Snap a photo and our AI analyzes the image, proposing a name, category, season, and estimated product lifespan. These are completely editable suggestions: the final word is always yours.
What are AI credits? Do photos use them?
An AI credit is what Fennec uses to generate one complete, tailored checklist. Every time you ask the app to analyze the weather against your wardrobe—either for "Today" or through "Plan"—it processes the algorithm and costs exactly one credit.
No, photos do not use them. Photo recognition runs on an entirely separate track. Scanning a new piece of gear uses a photo credit, not an AI credit. The two systems never overlap: generating a checklist will never drop your photo count, and scanning a jacket will never cost you a recommendation.
What happens to my photos?
They stay in private, secure storage, accessible only to you. Before saving, our server strips away all hidden metadata (including where the shot was taken). They are never public and vanish completely if you delete the item or your account.
How does it know the weather?
Ultra-precise weather data sourced directly from MET Norway, the Norwegian National Meteorological Institute. You enter the city yourself: the app has zero access to your phone's GPS position. If a metric is unverified, Fennec leaves the field blank to avoid deceptive zeros.
What is the Club?
An anonymous notice board to find training and adventure partners. Post an outing with your sport, area, ideal timing, and group size; interested athletes send a single request message. Usernames only reveal themselves if you accept the contact. Zero feeds, zero distractions, immediate blocking in one tap.
Does Fennec Hint track me?
No. Zero analytics, zero ad SDKs, zero cookies, zero profiling. This isn't marketing speak: the code simply isn't there.
Can I delete my account myself?
Yes, at any time right from the Profile screen. Deletion is immediate, permanent, and wipes your wardrobe, photos, and notices. No forms to fill out, no explanations required.
Is the Premium plan available to buy yet?
No. The app is not available on the stores yet. The listed prices represent the official configuration planned for the upcoming launch.
When is it coming out?
We are in the final stages of development. We don't invent launch dates: Fennec Hint is actively coming to the App Store and Google Play.
Does it need an internet connection?
Yes. Algorithm calculations and weather metrics are processed in real time by our servers. Without a network connection, the app cannot build a new checklist.
Is there a minimum age?
Yes, 18 years old. The Club allows users to arrange real-world sports meetups. For safety and security, the service is strictly reserved for adult athletes.